Shipping & Returns

WE USE PAYPAL FOR ALL ONLINE ORDERING DUE TO ITS SECURE PROCESSING OF CREDIT & DEBIT CARDS.
YOU DO NOT HAVE TO HAVE A PAYPAL ACCOUNT TO USE THIS PAYMENT METHOD.
WHEN AT THE CHECK-OUT, YOU HAVE TWO OPTIONS;
1) PAY BY USING YOUR PAYPAL ACCOUNT OR
2) PAY WITH YOUR DEBIT OR CREDIT CARD THROUGH PAYPAL.

SHIPPING COSTS & TERMS.

DELIVERY CHARGES;

ORDERS OVER £100.00 ARE SENT - CARRIAGE FREE (SEE CONDITIONS FOR LOCATIONS BELOW).


ORDERS UP-TO 20KG - NEXT DAY CARRIER = £8.00.

FOR ORDERS OVER 20KG - PLEASE CONTACT US AS AN EXTRA CHARGE OF 0.75p PER KILO WILL APPLY.

DELIVERY CHARGES QUOTED ABOVE ARE TO MAINLAND UK & EXCLUDES DELIVERIES TO THE FOLLOWING LOCATIONS;
SCOTLAND, NORTHERN IRELAND, REPUBLIC OF IRELAND, ISLE OF WIGHT & ISLE OF MAN.

FOR DELIVERIES TO THE AREAS LISTED ABOVE & OUTSIDE THE UK, PLEASE CONTACT US FOR SHIPPING PRICES PRIOR TO PURCHASE.

DUE TO EXTENDED TRANSIT TIMES WE ARE NOT ABLE TO SEND FREEZER BAITS TO THESE DESTINATIONS.


ONLY ITEMS STATING FREE DELIVERY WILL BE SENT 'POST FREE'.
ALL OTHER ITEMS PURCHASED (EVEN AT THE SAME TIME) WILL BE SUBJECT TO DELIVERY CHARGES LISTED ABOVE.

PLEASE CHOOSE THE CORRECT SHIPPING RATE FOR YOUR ORDER. INCORRECT SHIPPING CHOICES WILL CAUSE DELAYS AS INVOICES FOR THE CORRECT SHIPPING CHARGE WILL BE SENT & NO GOODS WILL BE DISPATCHED UNTIL THE CORRECT SHIPPING CHARGES ARE PAID.

PLEASE ENSURE THAT YOU LEAVE A CURRENT DAY-TIME CONTACT TELEPHONE NUMBER WITH YOUR ORDER SO WE CAN CALL YOU TO ARRANGE A DELIVERY DATE FOR FRESH BAITS.

WE AIM TO PROCESS YOUR ORDER THE NEXT WORKING DAY FROM RECIEVEING CLEARED PAYMENT & EXCLUDES WEEKENDS & BANK HOLIDAYS.

ORDERS ARE USUALLY DISPATCHED WITHIN 3 - 5 WORKING DAYS BUT AT PEAK TIMES PLEASE ALLOW BETWEEN 5 - 7 WORKING DAYS - EXCLUDING WEEKENDS & BANK HOLIDAYS.

FRESH (FREEZER) BAITS WILL ONLY BE DESPATCHED MONDAY TO THURSDAY & WILL NOT BE DISPATCHED ON FRIDAYS AS THIS WOULD MEAN THEY WOULD TRAVEL OVER THE WEEKEND & MAY NOT REACH THEIR DESTINATION IN PERFECT CONDITION.

PLEASE NOTE THAT ALL BAITS ARE MADE 'FRESH TO ORDER' MONDAY-THURSDAY'S ONLY & EXCLUDES WEEKENDS & BANK HOLIDAYS.
ORDERS PLACED AFTER 12.30PM & OUTSIDE OUR WORKING HOURS WILL BE PROCESSED THE FOLLOWING WORKING DAY.


HOURS OF BUSINESS:-
MONDAY - FRIDAY 9.00AM - 5.00PM.
SATURDAY 9.00AM - 2.00PM.
SUNDAY & BANK HOLIDAYS - CLOSED.

PHONE MESSAGES & EMAILS CAN BE LEFT & WE WILL REPLY TO THEM AS SOON AS POSSIBLE.

IF THE CARRIER WAS UNABLE TO DELIVER THE PARCEL, THEY WILL LEAVE A CARD IN THE LETTERBOX FOR YOU TO RE-ARRANGE A NEW DELIVERY DAY.

IF THIS WAS ON A PRE-ARRANGED DELIVERY DATE - NO REFUND OR REPLACEMENTS WILL BE ENTERTAINED FOR BAITS 'GOING OFF'. IT IS YOUR RESPONSIBILITY TO WAIT IN FOR THE DELIVERY.


YOUR GUARANTEE FROM US;

ALL OF OUR ITEMS ARE COVERED BY A 7 DAY GUARANTEE.

IF YOU ARE NOT 100% SATISFIED WITH THE GOODS THEN YOU CAN RETURN THEM, COMPLETE & IN A RESALEABLE CONDITION, BACK TO CHAPEL BAIT SUPPLIES WITHIN 7 DAYS FOR A FULL REFUND OF THE PURCHASE PRICE (EXCLUDING ALL POSTAL CHARGES).

IF THE CONDITION OF THE GOODS IS NOT AS DESCRIBED ON THE WEB SITE, WE WILL EVEN PAY FOR THE RETURN POSTAGE.

IF YOU SIMPLY DO NOT LIKE THE GOODS, YOU MAY STILL RETURN THEM BUT ALL POSTAGE COSTS MUST BE PAID FOR BY YOU & WILL BE DEDUCTED FROM YOUR REFUND.

ORDERS MAY BE CANCELED FOR A FULL REFUND WITHIN 48 HOURS OF ORDERING & BY TELEPHONE ONLY (DO-NOT REQUEST A CANCELLATION BY EMAIL AS THEY CAN TEND TO BE DELAYED) - PROVIDING GOODS HAVE NOT ALREADY BEEN MADE BY US OR PACKAGED UP READY FOR DESPATCH. IF ORDERS ARE CANCELLED ARTER THIS 72 HOUR PERIOD, A PARTIAL REFUND AS COSTS FOR BAITS ALREADY PRODUCED WILL BE MADE.

FOR ALL RETURNS YOU MUST MAKE PRIOR ARRANGEMENTS WITH US BEFORE YOU SEND THEM BACK.

WE CAN ARRANGE TO HAVE LARGER ORDERS COLLECTED FROM YOU IF YOU PREFER ON A DAY THATS CONVENIENT FOR YOU & THIS WILL AGAIN BE DEDUCTED FROM YOUR REFUND.

ALL DELIVERIES DISPATCHED BY US, WILL REQUIRE A SIGNATURE & AS SUCH WILL NOT BE LEFT ON THE DOORSTEP, BEHIND THE BINS, IN THE GARAGE OR ANY OTHER SAFE LOCATION YOU THINK YOU MAY HAVE - QUITE SIMPLY PUT, NO SIGNATURE = NO GOODS LEFT ANYWHERE.

DELIVERIES WILL BE SENT TO THE ADDRESS YOU SPECIFY. WE CAN SHIP TO A WORKS ADDRESS IF IT'S MORE CONVENIENT FOR YOU, BUT DELIVERIES SENT TO ANY COMMERCIAL ADDRESS WILL BE TOTALLY AT YOUR OWN RISK. WE WILL NOT ACCEPT RESPONSIBILITY FOR ANY LOSS, THEFT OR DAMAGE TO YOUR PARCEL RESULTING FROM THIS ARRANGEMENT - NO MATTER WHO SIGNS & ACCEPTS IT - & WILL NOT BE REFUNDED, CREDITED OR REPLACED BY CHAPEL BAIT SUPPLIES UNDER ANY CIRCUMSTANCES.

IF, WHEN YOU RECEIVE YOUR DELIVERY YOU NOTICE THAT THERE IS EVIDENCE TO THE OUTSIDE PACKAGING OF DAMAGE, INCLUDING STAINS FROM LIQUIDS WHICH MAY HAVE LEAKED FROM THE INSIDE, PLEASE ASK THE COURIER TO WITNESS YOU OPENING THE PARCEL & SIGN THE DELIVERY DOCUMENT AS RECEIVED DAMAGED SO WE MAY CLAIM AGAINST THEIR INSURANCE & SEND A REPLACEMENT OUT TO YOU AS SOON AS IT IS POSSIBLE TO DO SO.

IF UPON OPENING THE PARCEL, YOU FIND THE GOODS ARE DAMAGED OR NOT IN THE CONDITION THEY SHOULD BE IN, PLEASE CONTACT US THE DAY OF DELIVERY, SO THAT WE CAN RECTIFY THE PROBLEM AS QUICKLY AS POSSIBLE FOR YOU.

WE CAN ARRANGE TO HAVE DAMAGED GOODS COLLECTED AT THE SAME TIME AS THE REPLACEMENT IS DELIVERED. THIS ENABLES US TO MAKE AN APPRAISAL OF THE REASON FOR ANY DAMAGE OR LOSS TO THE PARCEL OR GOODS. WE MAKE SURE ALL ORDERS ARE SHIPPED OUT AS SAFE & AS SECURE AS WE CAN MAKE THEM.

IF YOU ARE RETURNING ITEMS BACK TO US, PLEASE MAKE SURE THESE ARE PACKED SAFELY, AS IT IS YOUR RESPONSIBILITY TO ENSURE THE GOODS ARRIVE BACK TO US IN GOOD CONDITION FOR REFUND. IF RETURNED GOODS ARE RECEIVED BY US IN A DAMAGED CONDITION (UNLESS THE GOODS WERE ORIGINALLY RECEIVED BY YOU AS DAMAGED & PREVIOUSLY ARRANGED WITH US) NO REFUND WILL BE ISSUED.

IF YOU HAVE ANY COMMENTS ABOUT YOUR ORDER, OR YOU FEEL THAT WE MAY SOMEHOW IMPROVE OUR OVERALL SERVICE, PLEASE TELEPHONE US ON; 07809119294 OR EMAIL US AT;
SHOP@CHAPELBAITSUPPLIES.CO.UK

REMEMBER WE WANT 100% SATISFACTION & YOUR FEEDBACK IS VERY IMPORTANT TO US.